Return & Refund Policy
Clear guidelines for returns, refunds, and reshipments
Important: Due to the nature of research chemicals, we generally do not accept returns. Please review our policy below for exceptions and procedures.
General Policy
Rare Chems maintains a strict no-return policy for research chemicals due to safety concerns and product integrity. However, we will issue a refund or reshipment in the specific circumstances outlined below.
No Returns
Due to the nature of research chemicals, we cannot accept returns for any products that have been opened or used.
Safety First
For safety and regulatory reasons, we cannot resell any chemical products that have left our facility.
Quality Assurance
All products undergo rigorous quality control before shipment to ensure they meet our standards.
Refund & Reshipment Eligibility
We will issue a refund or reshipment in the following circumstances:
Wrong Item Shipped
If we accidentally ship the wrong product, we will reship the correct item immediately upon verification.
Requirements:
- Must report within 48 hours of receipt
- Provide order number and details of discrepancy
- Photos of received product and packaging
Damaged on Arrival
If products arrive damaged or compromised, we will replace them or issue a refund.
Requirements:
- Must report within 48 hours of receipt
- Provide clear photo evidence of damage
- Include images of packaging and product
Lost in Transit
If your package is lost during shipping, we will reship or refund after carrier investigation.
Requirements:
- Must allow 14 days past expected delivery for US orders
- Must allow 21 days past expected delivery for international orders
- Carrier must confirm package as lost
Refund Process
Provide Evidence
Include order number, photos, and detailed explanation of the issue
Evaluation
Our team will review your claim and respond within 24 hours
Resolution
If approved, we will process your refund or reshipment within 3 business days
Processing Time: Refunds may take 5-10 business days to appear in your account, depending on your payment method and financial institution.
Refund Methods
Refunds are issued using the original payment method whenever possible:
Cryptocurrency Payments
Refunds will be issued in the original cryptocurrency at the current exchange rate at the time of refund.
Bank Transfers
Refunds to bank accounts may take 7-10 business days to process.
Alternative Payments
Refunds for Cash App, Zelle, Apple Pay, and other alternative methods will be processed through the original payment platform.
Note: The 10% cryptocurrency discount is not refundable. If a refund is issued for an order that received a cryptocurrency discount, the discount amount will be deducted from the refund total.
Non-Refundable Situations
The following situations are not eligible for refunds or reshipments:
- Change of mind or accidental orders
- Products that have been opened or used
- Failure to provide proper storage conditions after delivery
- Customs seizures in countries where products are restricted
- Incorrect shipping address provided by customer
- Failure to receive package due to customer not available for delivery
- Delivery delays due to weather, customs, or other carrier issues
Shipping Address Accuracy: It is the customer's responsibility to provide a correct shipping address. We are not responsible for packages shipped to incorrect addresses provided by the customer.
International Considerations
For international customers, please note:
- Customs duties, taxes, and fees are non-refundable
- We are not responsible for packages seized by customs in countries where research chemicals are restricted
- International shipping times are estimates and delivery delays do not qualify for refunds
- It is the customer's responsibility to understand their country's import regulations
IMPORTANT: All products are sold for research purposes only. Not for human consumption, diagnostic, or therapeutic use. By purchasing from our store, you confirm that you are at least 21 years of age and understand the proper handling procedures for research chemicals.
Policy Updates: Rare Chems reserves the right to update this return and refund policy at any time. The policy in effect at the time of purchase will apply to your order.