General Information

What is RARE CHEMS?

RARE CHEMS is a licensed online retailer specializing in rare research chemicals. With over 12 years of experience, we provide high-quality products for research purposes and ensure compliance with all relevant regulations.

What is your business slogan?

Our slogan is “Science Without Limits.” This reflects our commitment to empowering researchers with access to rare chemicals.

Products

What types of products do you offer?

We offer a diverse range of rare research chemicals suitable for various scientific applications. All products are intended for research purposes only and meet the highest standards of quality.

Are samples available for purchase?

Currently, we are unable to ship out samples. However, we guarantee that our products are of the highest standards and quality.

Ordering

How do I place an order?

To place an order, simply browse our website, select the products you wish to purchase, and follow the checkout process. Please note that after placing your order, you must contact us via email to complete the payment process.

What is the minimum order amount?

The minimum order amount for free delivery is €99.99.

How do I pay for my order?

We accept various payment methods, including Bitcoin, Revolut, wire transfer, CashApp, and PayPal. After placing your order, please contact us for the account details of your chosen payment method.

Shipping

Do you offer international shipping?

Yes, we ship worldwide. For our US customers, we maintain local stock to minimize shipping risks.

How are orders shipped?

Orders are shipped discreetly without any references to the contents. For US orders, we use USPS, DHL, UPS, or FedEx, while European orders are shipped via PostNL, DHL, Kuehne + Nagel, or UPS.

How long does shipping take?

All orders are typically shipped on the same day they are placed, unless submitted too late in the day. In such cases, the order will be shipped the following business day. Delivery times may vary based on your location and the shipping method chosen.

Will I receive tracking information?

Yes! Once your payment is confirmed, we will provide you with tracking information so you can monitor your shipment.

Customer Support

How can I contact customer support?

You can reach our customer support team via email at [email protected]. We are available 24/7 to assist you with any inquiries or issues.

What should I include in my support email?

For a quick response, please include:

• Subject line indicating the purpose of your email
• Your order number (if applicable)
• Your full name
• Your preferred contact information
• A detailed message describing your inquiry or request

Policies

What is your return policy?

Due to the nature of our products, we do not accept returns. However, if you experience any issues with your order, please contact us, and we will do our best to assist you.

Are your products legal?

Yes, we comply with all laws and regulations governing the sale and distribution of research chemicals.