Contact Us
We at RARE CHEMS are here to assist you with any questions or concerns you may have. Your satisfaction is our priority, and we strive to provide you with the support you need for your research endeavors.
How to Reach Us
As a primarily online business, we can be contacted exclusively via email. Please use the information below to get in touch with our dedicated support team:
Email Support
- Email Address: [email protected]
Our support team is available 24/7 to respond to your inquiries. Whether you have questions about our products, shipping processes, payment methods, or any special requests, we are here to help!
What to Include in Your Email
To ensure we can assist you as efficiently as possible, please include the following information in your email:
- Subject Line: Clearly state the purpose of your email (e.g., Order Inquiry, Payment Request, Product Information).
- Order Number: If you’re inquiring about an existing order, please include your order number for quicker reference.
- Your Name: Include your full name for identification.
- Contact Information: Provide your preferred contact details so we can respond promptly.
- Message: Describe your inquiry or request in detail so that we can assist you effectively.
Response Times
We aim to respond to all emails within 24 hours. However, during peak times, responses may take a little longer. Your patience is appreciated, and we assure you that we will get back to you as soon as possible.
Why Contact Us?
- Product Inquiries: Have questions about specific research chemicals? We can provide detailed information.
- Order Support: Need assistance with your order or payment? We’re here to help.
- Shipping Questions: Inquire about shipping options, tracking, and delivery times.
- Special Requests: If you have specific needs or requirements, don’t hesitate to reach out.