Privacy Policy
How we collect, use, and protect your personal information
IMPORTANT: All products are sold for research purposes only. Not for human consumption, diagnostic, or therapeutic use. By using our website, you consent to the practices described in this Privacy Policy.
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Last Updated: January 2023
1. Introduction
Rare Chems ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://rare-chems.com (the "Site").
Please read this Privacy Policy carefully. By accessing or using our Site, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site.
Note: We only collect personal information necessary for processing orders and providing our services. We do not sell your personal data to third parties for marketing purposes.
2. Information We Collect
We collect information that you provide directly to us when you place an order, create an account, or contact us for support. We also automatically collect certain information when you visit our Site.
Personal Information You Provide
- Contact Information: Name, email address, phone number
- Shipping Information: Shipping address, delivery preferences
- Payment Information: Payment method details (though we do not store full credit card information)
- Account Information: Username, password, order history
- Communication Information: Messages, inquiries, support requests
Information Collected Automatically
- Device Information: IP address, browser type, device type, operating system
- Usage Information: Pages visited, time spent on Site, referring website
- Location Information: General location based on IP address for shipping optimization
3. How We Use Your Information
We use the information we collect for various business purposes, including:
Order Processing
To process and fulfill your orders, including payment processing and shipping.
Customer Support
To respond to your inquiries, comments, and support requests.
Security & Fraud Prevention
To detect and prevent fraudulent transactions and other illegal activities.
Analytics & Improvement
To analyze Site usage and improve our products, services, and user experience.
Communications
To send order confirmations, shipping updates, and respond to inquiries.
Legal Compliance
To comply with applicable legal obligations and enforce our terms of service.
4. How We Share Your Information
We may share your information with third parties in the following circumstances:
| Third Party | Purpose | Information Shared |
|---|---|---|
| Shipping Carriers | To deliver your orders | Name, shipping address, phone number |
| Payment Processors | To process payments | Payment information, order total |
| Service Providers | To support our business operations | Limited information necessary for services |
| Legal Authorities | When required by law or to protect rights | Information required by legal request |
Note: We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.
5. Data Protection & Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL encryption for all data transmissions
- Secure storage of personal information
- Regular security assessments and updates
- Limited access to personal information on a need-to-know basis
- Secure payment processing through reputable providers
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our Site and store certain information. These technologies help us improve and analyze our Site and services.
Types of Cookies We Use
- Essential Cookies: Necessary for the operation of our Site
- Functionality Cookies: Allow us to remember choices you make
- Analytical/Performance Cookies: Allow us to recognize and count visitors
- Targeting Cookies: Record your visit to our Site and pages visited
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
7. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
Right to Access
You have the right to request copies of your personal information.
Right to Rectification
You have the right to request correction of inaccurate information.
Right to Erasure
You have the right to request deletion of your personal information.
Right to Restrict Processing
You have the right to request restriction of processing your personal information.
Right to Data Portability
You have the right to request transfer of your data to another organization.
Right to Object
You have the right to object to processing of your personal information.
To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within 30 days.
8. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including to satisfy any legal, accounting, or reporting requirements.
To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process it, and whether we can achieve those purposes through other means.
By law, we must keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for tax and legal purposes for a period of 7 years after they cease being customers.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
We will respond to all legitimate inquiries within 30 days.
FINAL ACKNOWLEDGEMENT: By using Rare-Chems.com, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. You confirm that you are at least 21 years of age and that you will use all products exclusively for research purposes in compliance with all applicable laws.
This Privacy Policy is effective as of January 2023