Frequently Asked Questions
Find answers to common questions about our research chemicals, shipping, orders, and policies.
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Ordering & Account
How do I place an order?
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Orders are placed through our website. Browse products, add to cart, and proceed to checkout. After placing your order, you'll receive payment instructions via email. All orders require age verification (21+) and confirmation of research-only usage.
Can I modify or cancel my order?
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Orders can be modified or cancelled before payment processing is completed. Once payment is confirmed and the order enters processing, changes cannot be made. Contact us immediately at orders@rare-chems.com for assistance with pending orders.
Do I need to create an account to order?
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While you can checkout as a guest, creating an account provides benefits like order tracking, faster checkout, and order history. Account creation requires age verification and agreement to our terms of service regarding research-only usage.
What information do I need to provide when ordering?
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You'll need to provide accurate shipping information, contact details, and confirm that you are 21+ years of age. All orders require acknowledgment that products are for research purposes only and not for human consumption.
Shipping & Delivery
What shipping options do you offer?
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We offer Express Shipping (1-2 business days) for $15 and Standard Shipping (2-5 business days) for $7. Free Express Shipping is available on orders over $250. All orders are processed immediately after payment confirmation.
Do you ship internationally?
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Yes, we ship worldwide from our strategically located warehouses in both the USA and European Union. We maintain a 98% delivery success rate globally. International shipping times may vary based on destination and customs processing.
How discreet is your packaging?
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All orders are shipped in plain, unmarked packaging with no logos, product names, or business identifiers. We use secure sealing to prevent leaks, odors, or damage. Tracking information is sent via email once registered with the shipping carrier.
Can I track my order?
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Yes, live tracking information is provided via email once your order is shipped. You can also track your order through your account dashboard on our website. Tracking updates are available throughout the delivery process.
Products & Quality
What is the purity of your research chemicals?
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All our research chemicals undergo rigorous quality control and third-party laboratory testing. We provide batch-specific purity documentation and maintain high standards for all products. Specific purity levels vary by product and are detailed in product specifications.
Are your products for human consumption?
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No. All products sold by RARE CHEMS are intended strictly for laboratory and scientific research purposes only. Not for human or animal consumption, diagnostic, or therapeutic use. By purchasing, you confirm understanding of proper handling procedures for research chemicals.
Do you provide product documentation?
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Yes, we provide comprehensive product documentation including safety data sheets, purity certificates, and handling guidelines. Documentation is available upon request and is included with bulk orders. Researchers can contact our technical support team for specific documentation needs.
How do you ensure product quality?
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We maintain a comprehensive quality assurance program including third-party laboratory verification, proper storage conditions, batch testing, and regular supplier audits. Our facilities feature climate-controlled storage and 24/7 environmental monitoring.
Payments & Pricing
What payment methods do you accept?
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We accept multiple payment methods: Bank Transfer and Revolut (Europe), Apple Pay, Zelle, and Chime (United States), Interac E-Transfer (Canada), and Bitcoin globally (with 5% discount). Payment instructions are provided after order placement.
Is there a discount for Bitcoin payments?
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Yes, we offer a 5% discount on all orders paid with Bitcoin. This discount is automatically applied during checkout when you select Bitcoin as your payment method. The discount helps offset cryptocurrency transaction fees.
Are prices inclusive of all taxes and fees?
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Product prices are exclusive of shipping costs and any applicable taxes or customs duties. Shipping costs are calculated at checkout. International customers are responsible for any import duties, taxes, or customs fees in their country.
Do you offer bulk discounts?
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Yes, we offer competitive pricing for bulk orders and research institutions. Please contact our sales team at info@rare-chems.com for bulk pricing, custom orders, or institutional purchasing agreements. Volume discounts are available for qualified research facilities.
Important Notice
All products are sold for research purposes only. Not for human consumption, diagnostic, or therapeutic use. By using our website and purchasing our products, you confirm that you are at least 21 years of age and understand the proper handling procedures for research chemicals. Always follow laboratory safety protocols and comply with all applicable laws and regulations in your jurisdiction.
Compliance & Legal
What are the age requirements for ordering?
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All customers must be 21 years of age or older. Age verification is required during account creation and order placement. We reserve the right to request additional verification and refuse service to anyone who cannot provide adequate age verification.
Are there any restricted locations for shipping?
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Shipping restrictions vary by product and destination country due to local regulations. Some products may not be available in certain regions. During checkout, the system will automatically filter available products based on your shipping address and local regulations.
What is your return and refund policy?
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We offer a 100% money-back guarantee on non-delivery. For damaged or incorrect products, notify us within 48 hours of receipt for evaluation and resolution. Due to the nature of research chemicals, we cannot accept returns of opened products unless they are damaged or incorrect.
What are the legal requirements for purchasing?
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Customers must be qualified researchers or affiliated with legitimate research institutions. All products are for research purposes only in laboratory settings. Customers are responsible for ensuring compliance with all local, national, and international laws regarding the purchase and use of research chemicals.
Still Have Questions?
Our expert support team is available 24/7 to assist with any additional questions about our products, shipping, or research applications. Get rapid responses from knowledgeable professionals.
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