Contact Us - Rare Chems

Contact Rare Chems

Get in touch with our expert support team. We're here to help with any questions about our research chemicals, shipping, or orders.

Direct Contact Methods

Primary Support

For general inquiries, product information, and customer support

info@rare-chems.com
Average response: 0-15 minutes
24/7 Support Available

Order Support

For order tracking, shipping questions, and delivery issues

info@rare-chems.com
Real-time order updates
Shipping coordination

Technical Support

For product specifications, research applications, and technical questions

info@rare-chems.com
Expert technical guidance
Research applications

Why Choose Our Support?

Rapid Response

0-15 minute average response time for all customer inquiries and support requests with 24/7 availability.

Expert Team

Knowledgeable support staff with extensive experience in research chemicals, laboratory applications, and international shipping.

Confidential Service

Complete discretion and privacy in all communications. Your research and contact information remains secure.

Our Commitment to Excellence

We understand that timely support is crucial for your research timeline

0-15min
Email Response
Average response time for all inquiries
24/7
Support Availability
Extended hours for urgent matters
98%
Satisfaction Rate
Customer satisfaction score
100%
Discreet Service
Confidential communications

Frequently Asked Questions

Common Questions

What information should I include in my email? +
Please include your order number (if applicable), specific questions or concerns, and any relevant details about your research needs. This helps us provide the most accurate and helpful response.
What are your shipping options and delivery times? +
We offer express shipping (1-2 business days) for $15 and standard shipping (2-5 business days) for $7. Free express shipping is available on orders over $250. All orders are processed immediately after payment confirmation.
Do you ship internationally? +
Yes, we ship worldwide from our strategically located warehouses in both the USA and EU. We maintain a 98% delivery success rate globally with discreet packaging and full tracking information.
What is your return and refund policy? +
We offer a 100% money-back guarantee on non-delivery. For damaged or incorrect products, please contact us within 48 hours of receipt. Each case is reviewed individually to ensure fair resolution.

Contact Guidelines

Age Verification

All communications must include confirmation that you are 21+ years of age and understand that products are for research purposes only.

Research Purpose

Clearly state your research objectives and intended use of products. This helps us provide appropriate guidance and ensure compliance.

Order Information

Include your order number and relevant details when contacting us about existing orders for faster resolution.

Response Time

We guarantee responses within 15 minutes during business hours. For urgent matters, please indicate "URGENT" in your email subject line.

Quick Actions

Browse Products

Explore our catalog of premium research chemicals and laboratory supplies

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Shipping Info

Learn about our worldwide shipping options and delivery timelines

Shipping Details

Policies

Review our terms, privacy policy, and research compliance guidelines

View Policies