Frequently Asked Questions

All our research chemicals are of high purity, typically ranging from 97% to 99.9% depending on the compound. Each product comes with a Certificate of Analysis (COA) that details the exact purity levels and any detectable impurities. You can download the COA directly from the product page.

Yes, we provide Certificates of Analysis (COA) for all our products. The COA includes information about purity, testing methodology, and any detectable impurities. You can access the COA on each product page or request it from our support team.

Proper storage is essential for maintaining chemical integrity. Most of our products should be stored in a cool, dry place away from direct sunlight. Specific storage instructions (e.g., refrigeration requirements) are provided on each product page. Always refer to the product's Safety Data Sheet (SDS) for detailed handling and storage information.

We accept various payment methods including:

• Cryptocurrency (BTC, ETH, USDT) - 10% discount applied
• Bank Transfer (for EU & US customers)
• Alternative payment methods (Cash App, Zelle, Apple Pay, Chime, Interac E-transfer, Revolut)

Yes, we offer tiered pricing for bulk orders. Discounts increase with order volume. For significant bulk orders (wholesale), please contact us directly at info@rare-chems.com for custom pricing and dedicated support.

When you select cryptocurrency as your payment method at checkout, our system automatically applies a 10% discount to your order total. The discount is calculated before shipping costs.

We operate from two strategic locations to optimize delivery and minimize customs issues:

• United States Warehouse: Services North and South America
• Netherlands Warehouse: Services Europe, Asia, Africa, and Oceania

Your order will automatically be routed through the most appropriate warehouse based on your shipping address.

Shipping times vary depending on your location:

• US: Standard (3-5 business days), Express (1-2 business days)
• EU: Standard (3-6 business days), Express (1-3 business days)
• International: Standard (7-14 business days), Express (3-7 business days)

Orders placed before 12:00 PM local warehouse time ship the same day. Orders after this time ship the next business day.

Yes, all packages are shipped in discreet, plain packaging with no external branding or indication of the contents. Chemical names do not appear on shipping labels. Products are vacuum-sealed and placed in secondary protective packaging to ensure safety and integrity during transit.

Yes, all orders come with tracking information. You will receive a tracking number via email once your order has been shipped. You can use this tracking number to monitor your package's journey.

All our products are sold strictly for research purposes. It is the customer's responsibility to ensure compliance with local laws and regulations regarding the purchase, possession, and use of research chemicals. We do not ship to locations where these materials are explicitly prohibited.

Due to the nature of research chemicals, we generally do not accept returns. However, we will issue a refund or reship in the following circumstances:

• Wrong item was shipped (must report within 48 hours of receipt)
• Product arrived damaged (must provide photo evidence within 48 hours)
• Package lost in transit (after carrier investigation confirms loss)

Research chemicals should be handled with extreme care:

• Always use appropriate personal protective equipment (gloves, goggles, lab coat)
• Work in a well-ventilated area or fume hood
• Never eat, drink, or smoke while handling chemicals
• Properly dispose of waste according to local regulations
• Keep chemicals out of reach of unauthorized personnel

Always consult the Safety Data Sheet (SDS) for each chemical before handling.

We ship to most countries worldwide from our two warehouse locations. However, some countries have restrictions on certain research chemicals. During checkout, our system will automatically validate if we can ship to your location. If you have specific questions about shipping to your country, please contact us before ordering.